When you make a purchase on alexandriaprofessional.com, we ask for your name, address, phone, email and other personal information necessary to fulfill and track your orders. For purpose of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. If your order is being shipped, we also need the name, address and phone number of the intended recipient location such as your salon or spa.
Cookies and other computer information:
When you visit alexandriaprofessional.com, small text files known as “cookies” will be stored on your computer’s hard drive. Cookies allow us to enhance and customize your online shopping experience and improve the design of our site. These cookies store random ID numbers and site navigation information such as your first and last visits, number of visits, shopping cart contents, and the pages you viewed on our website. Cookies also may collect certain technical information from your computer. This technical information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring website, if any. The information stored in a cookie cannot be used to identify you personally unless combined with information that you have provided in connection with a purchase, setting up an account, or registering for promotional emails, contests, or surveys. Although IP addresses alone can reveal the location of your computer, we will use such information only to investigate and identify unauthorized activities.
Alexandria Professional uses session cookies to observe your navigation throughout the website for the purposes described above. You may set your Web browser to notify you when you receive a cookie and you may also erase cookies from your browser after shopping. If you delete our cookies, you limit our ability to personalize alexandriaprofessional.com for your next shopping visit; however, deleting a cookie will not prevent you from shopping and purchasing at our site in the future. You may also set your Web browser not to accept cookies.
Third Party Information:
We do not rent, sell or exchange your name or other personally identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions, to deliver packages, to schedule and perform product installations and to administer service programs. We may share your information with others who help us analyze sales data, maintain our records, and provide other services for Alexandria Professional® such as collect site navigation information. We also may share your information with companies that act on our behalf and at our direction to notify you of additional Alexandria Professional® products and services. These companies may also conduct customer satisfaction surveys and manage other customer services and benefits for us. In any case, these third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.
We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or court orders.
How will your information be used:
Information collected on alexandriaprofessional.com may be used in the following ways:
Deliveries of products that you purchase online
Creating an online account for you at alexandriaprofessional.com
Bill your credit card for your purchases
Confirm and track your orders
Respond to your customer service inquiries
Provide promotional communication and other information to you, if you choose to receive them
Customize your shopping experience
Improve our website design
Whom do I contact with questions?
15 Lawrence Bell Drive
Williamsville, NY 14225
149 King Street
Port Colborne, Ontario L3K 4G3
Please remember to include your postal address, e-mail address and phone number with your correspondence.